FAQ
When will my order ship?
Our team is working hard to get all orders shipping as quickly as possible and we expect all orders to ship within 5-10 business days after order. You will receive a tracking number in your e-mail when it ships. We apologize for any delays and appreciate your patience & support. Note, we are a small business and we do not have a large staff - it takes us a little bit to process orders depending on what else is going on with releases, music creation, and business.
What about pre-orders?
We fully anticipate pre-orders to ship on or before the date posted on the product page. Please make sure you check the release date before purchasing to avoid any miscommunication. If you are ordering multiple items, all items will ship together on the latest release date, when all products are available. If you’d like to receive items as they become available, please order the items separately.
Who can I talk to about my order?
Before you reach out, please check your order & product pages to make sure all the items in your order are available. In a group order, all items will ship with the latest release date when all the products are available. If you have a question about a damaged order, changing order information or cancelling an order, you can send an e-mail to info@mellomusicgroup.com. Please include your order number so we can best understand the problem and help you.
Canada, EU & UK Orders:
Any VAT Taxes imposed by your country are your responsibility to pay upon receipt. Each country has it's own import rules so please be familiar with your country's rules prior to ordering. We can not cancel orders due to unexpected tarifs - sadly the political domain is out of our control. If tarifs are imposed after an order is placed we are not able to cancel the order. Sadly, many international orders that are not picked up - due to tariffs - are destroyed and we are unable to refund them. For clarity: There are no refunds on returned orders not accepted by the customer because of tariffs.
RETURN POLICY
Returns & Exchanges
Unfortunately, we cannot accept returns or exchanges on non-damaged music or clothing items at this time.
Damaged Items
If you receive a damaged item, please send an e-mail to info@mellomusicgroup.com with a photo or video of the damage to help us understand the problem and address any potential issues with future orders. If the product is still in stock, we will replace the damaged item. If it is sold out, we will work with you to either return your money or send you a comparable item.
We can not refund or exchange orders because of split vinyl sides. We have strict quality control both coming into and out of our warehouse and we use the most secure packaging available to get LPs to you safely and in the highest quality. Unfortunately, split vinyl sides can happen if shipping companies aren't careful with your product and that risk should be considered before purchasing.
Unclaimed Packages
Lost packages are usually the result of entering an address incorrectly, moving before the item arrives, etc. When this happens, we will reach out and e-mail you to verify your address and resend your package. If we don’t hear back after 14 days, we will refund your order.
